Warranty and returns

Warranty

We strive to deliver the best possible quality for our Enfuze Chicago products and installations.

This page provides a general summary of the Enfuze Chicago Warranty for convenience and informational purposes only. All warranty terms, conditions, limitations, and procedures are governed exclusively by the Terms & Conditions provided with your proposal and agreement. In the event of any conflict, the Terms & Conditions shall control.

Your local consumer protection laws may provide additional rules on warranty. The Enfuze Chicago Warranty does not in any way restrict the rights that you may have under such rules.

Subject to the Terms & Conditions, Enfuze-branded products are generally warranted against defects in materials and workmanship for a period of three (3) years. Installation services provided by Enfuze Chicago are also generally warranted for three (3) years. The applicable warranty period, scope of coverage, and start date are defined in the Terms & Conditions. The Enfuze Chicago Warranty does not guarantee that our products will at all times operate without interruption or will be error-free, or that all errors may be corrected.

Certain third-party products have their own warranty terms.

If a valid warranty claim is made in accordance with the Terms & Conditions, Enfuze Chicago will, at its option and as outlined in the Terms & Conditions, repair or replace the defective product.

If a reported issue is determined not to be covered under warranty, we will seek to provide available service or replacement options, which may be subject to additional charges.

Except as expressly provided in the Terms & Conditions:

  • The warranty period is not extended if we repair or replace your product.

  • Your Enfuze Chicago Warranty is non-transferrable.

Warranty exclusions include, but are not limited to:

  • Damage resulting from accident, abuse, misuse, or external causes

  • Use not in accordance with product instructions

  • Products with missing or altered serial numbers

  • Products that have been opened, modified, or tampered with

Returns

Enfuze Chicago provides permanently-installed products for your outdoor living space.  These products, once installed and used, cannot be returned to be restocked or resold.  However, as a customer of Enfuze Chicago, your satisfaction is guaranteed.  Simply put, we stand behind our products and installation services and will do everything in our power to make sure you are happy with your purchase.